Privacy Policy
Last Updated: April 16, 2026
1. Introduction
Welcome to Power Down Hosting ("Power Down Hosting", "we", "our", or "us").
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website https://powerdown.in ("Website") or use any of our products and services, including but not limited to Web Hosting, VPS Hosting, Virtual Dedicated Servers (VDS), Dedicated Servers, Cloud Services, Domain Registration, Colocation, and related hosting solutions.
By accessing or using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue using our Website and services.
2. Information We Collect
We collect information that you voluntarily provide when you:
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Create an account
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Purchase our services
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Submit a support ticket
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Contact us via email or live chat
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Subscribe to newsletters
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Participate in surveys or promotions
The information we collect may include:
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Full Name
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Company Name (if applicable)
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Email Address
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Mobile Number
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Billing Address
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Country and State
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GST Number (if applicable)
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IP Address
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Support Communications
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Service and Order History
3. Technical Information
When you access our Website, we may automatically collect certain information including:
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IP Address
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Browser Type
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Operating System
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Device Information
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Pages Visited
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Referral URL
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Access Date and Time
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Cookies and Similar Technologies
This information helps us improve website performance, security, and user experience.
4. Payment Information
Power Down Hosting does not collect, store, or process your credit card number, debit card number, CVV, PIN, OTP, or any other sensitive payment credentials.
All online payments are securely processed through our authorized third-party payment gateway provider.
During the payment process:
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Payment details are entered directly on secure payment page.
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Payment Gateway processes payments using PCI DSS-compliant infrastructure.
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Power Down Hosting never receives or stores your complete payment card information.
We receive only limited transaction information necessary to provide our services, including:
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Transaction ID
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Payment Status
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Payment Method
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Amount Paid
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Payment Date and Time
This information is used solely for:
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Order Processing
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Invoice Generation
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Customer Support
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Fraud Prevention
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Accounting
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Legal and Regulatory Compliance
5. How We Use Your Information
We use your information to:
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Create and manage customer accounts
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Deliver purchased hosting services
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Process orders and payments
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Generate invoices
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Provide technical support
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Improve our services
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Prevent fraud and abuse
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Monitor service performance
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Send important account notifications
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Comply with legal obligations
We do not sell your personal information.
6. Cookies
Our Website uses cookies and similar technologies to:
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Maintain login sessions
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Remember user preferences
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Improve website functionality
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Analyze website traffic
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Enhance security
You may disable cookies through your browser settings; however, some features of the Website may not function properly.
7. Sharing of Information
We may share your information only when necessary with:
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Payment Gateway Providers
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Domain Registrars
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Data Centre Providers
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Cloud Infrastructure Providers
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Government Authorities (when required by law)
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Law Enforcement Agencies (where legally required)
We never sell, rent, or trade your personal information to third parties for marketing purposes.
8. Data Security
Power Down Hosting implements appropriate administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
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SSL/TLS Encryption
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Secure Server Infrastructure
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Firewall Protection
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Access Control Policies
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Password Encryption
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Continuous Security Monitoring
Although we strive to protect your information, no method of transmission over the Internet is completely secure.
9. Data Retention
We retain your information only for as long as necessary to:
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Provide our services
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Maintain billing and accounting records
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Comply with legal obligations
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Resolve disputes
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Enforce our Terms of Service
When information is no longer required, it is securely deleted or anonymized.
10. Third-Party Services
Our Website may integrate with third-party service providers, including but not limited to:
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Payment Gateway
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Domain Registrars
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Cloud Infrastructure Providers
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Analytics Services
These providers maintain their own privacy policies, and we encourage you to review them before using their services.
11. Your Rights
Depending on applicable laws, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Update your account details
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Request deletion of your account (subject to legal and contractual obligations)
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Withdraw consent for marketing communications
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Request a copy of your personal information
To exercise these rights, please contact us using the details below.
12. Children's Privacy
Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children.
13. Fraud Prevention
To protect our customers and infrastructure, we monitor transactions, account activity, login attempts, and service usage to detect fraud, abuse, unauthorized access, spam, DDoS attacks, and violations of our Terms of Service.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date. Continued use of our Website after such changes constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Power Down Hosting
Website: https://powerdown.in
Email: support@powerdown.in
Support Portal: https://powerdown.in/clientarea.php
